BERNAMA undertakes to disseminate news and information that are:


ACCURATE
providing coverage on activities and events that have occurred;

OBJECTIVE
news that are objective and not fabricated;

COMPLETE
news that are complete and impartial without bias as to any quarter; and

TIMELY
disseminating news to our subscribers as soon as possible after an event has occurred.

BERNAMA further undertakes that:

- It will install the equipment for our client to receive our online information services within two weeks of signing of the service agreements; and

- It will respond to complaints from clients in the Klang Valley within 45 minutes and from elsewhere within two hours to resolve any technical problems in receiving our services.