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BUSINESS

TDCX continues expansion path with new Philippine office

30/09/2022 11:41 AM

KUALA LUMPUR, Sept 30 (Bernama) -- Singapore-headquartered TDCX Inc (TDCX or the Company), a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, continues its expansion path with a new office in Iloilo, the Philippines.

According to a statement, this is TDCX’s sixth campus in the Philippines and strengthens the company’s capacity to serve Global English end-markets, such as North America, United Kingdom, Ireland, Australia and New Zealand.

The outsourced CX services market outside of Southeast Asia is expected to grow to US$86.3 billion by 2025. With the expanded operations in the Philippines, TDCX will meet the increasing demand for CX services. TDCX has signed on 25 new clients since January 2022, including a leading regional airline and one of Southeast Asia’s largest integrated car e-commerce platforms. (US$1 = RM4.635)

Eliza Acuña, Vice President for Business Strategy, TDCX Philippines, said: “As economies around the world recover from the effects of the pandemic and grapple with the current economic uncertainties, we are seeing increased demand for outsourced customer experience services.

“This is due, in part, to our ability to deliver superior customer experiences and to drive sales quickly, efficiently and cost-effectively for our clients. In the second quarter of this year, our total revenue across the Group was US$116.6 million, up 23.3 per cent year-on-year.

“The Philippines is known for its outsourcing capabilities and is an important node in TDCX’s network. Their highly skilled workforce coupled with a hospitable culture make the country a hotspot for us to hire the talent we need to resolve increasingly complex customer issues. Our new office in Iloilo will supplement our Manila and Cebu operations and create more job opportunities locally.”

TDCX’s strategic expansion into Iloilo enables it to entrench itself in the local innovation ecosystem and work with other stakeholders to enhance the outsourced customer experience industry’s competitiveness on the global stage.

TDCX’s online learning and training programmes known as "Flash Coach" and "Flash Learn" provide employees with access to training virtually and on-demand. In addition to job-specific training, employees also receive training in critical thinking, problem-solving and agility.

TDCX employs more than 17,000 employees across 26 campuses globally, specifically Singapore, Malaysia, Thailand, the Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain and Colombia.

For more information, visit www.tdcx.com.

-- BERNAMA


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