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Consumers urged to migrate to 4G before 3G network shuts down

25/11/2021 04:27 PM

CYBERJAYA, Nov 25 -- Users of 3G mobile phones or devices have been urged to quickly migrate to 4G network before 3G service in Malaysia is completely switched off on Dec 31, said the Malaysian Communications and Multimedia Commission (MCMC).

"This is to ensure their telecommunication service is not disrupted and caused them to be left behind in the digitization of wave,” said MCMC in a statement today.

Consumers who are still owning SIM card which only supports 3G network have been told to contact the nearest service provider to upgrade to 4G to avoid any inconvenience, said MCMC.

The termination of 3G network is in line with the efforts of the government to put up a more comprehensive and higher quality broadband coverage under the National Digital Network (JENDELA) infrastructure initiative.

According to MCMC, it is aimed at reusing the existing spectrum to boost 4G network and enable mobile network providers to improve digital connectivity and give a better 4G experience to customers and households.

As at Sept 30, 94.03 per cent of inhabited areas have 4G access to mobile broadband service at a speed of 31.34 megabits per second.    

The service providers, namely Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd, Maxis Bhd, Telekom Malaysia Bhd and U Mobile Sdn Bhd have succeeded in carrying out the migration of 1.2 million customers to 4G, it said.


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