Commencement Of Consumer Experience Survey On The Account Registration Process Of The Consumer Redress Portal (CRP)

CYBERJAYA, Sept 9 (Bernama) -- The Malaysian Communications and Multimedia Commission (MCMC) is conducting a Consumer Satisfaction Survey on its complaint portal, known as the Consumer Redress Portal (CRP). The primary objectives of the survey are to assess consumer satisfaction with the user experience during the CRP account registration process and to gather feedback for necessary improvements to enhance the overall user experience of the CRP portal. A notification about this survey has been published on the MCMC website and across its social media channels.

In essence, the CRP serves as a platform for consumers to seek redress for complaints they believe have not been fairly resolved by service providers. The reinvestigation of these complaints seeks to achieve resolution at both the industry forum and MCMC levels and ensure service providers comply with applicable regulations.