FICO Platform Helps Grab Finance Expand Credit Access Across Southeast Asia
KUALA LUMPUR, Feb 5 (Bernama) -- FICO has announced its platform is being used by Grab Finance, the financial services arm of Southeast Asia’s superapp Grab, to help transform credit access across the region.
By implementing more than 22 decision workflows across six countries, Grab Finance has increased credit offer eligibility rates by nearly 50 per cent for its users, while serving more than 46 million consumers as well as millions of merchants and drivers across its ecosystem.
According to FICO, a pioneer in the use of predictive analytics and data science to improve operational decisions, in a statement, the transformation has enabled more of Grab’s drivers, merchants, and passengers to access formal credit at a much faster rate.
The solution uses behavioural data, including ride frequency, merchant revenues and payment history, supported by the capabilities of the FICO platform to enable automated pre-approved offers across Grab’s ecosystem.
FICO president of software, Nikhil Behl said Grab Finance has turned everyday digital behaviour into a credit passport for millions of people who were previously invisible to traditional banking.
Meanwhile, Grab Finance regional head of lending risk platforms, Andre Tan said the company is able to deliver contextual, real-time credit offers across multiple verticals within the Grab super app.
“This enables us to expand financial inclusion by providing credit access for underserved users who are economically active but often overlooked by traditional lenders,” he said.
In less than eight months, FICO delivered phase one of the transformation across six countries in which Grab operates, enabling Grab Finance to automate key processes such as credit eligibility assessment.
The project involved 22 decision workflows delivered across the region and Grab’s three customer portfolios, namely driver-partners, passengers and merchant-partners.
Grab Finance has also won the 2026 FICO Decision Award for Financial Inclusion for its use of the FICO platform to expand access to credit. Winners of the award will be spotlighted at and win tickets to FICO World 2026, on May 19 to 22, in Orlando, Florida.
-- BERNAMA