Bidgely To Host EmPOWER AI London For Energy Retailers
KUALA LUMPUR, May 29 (Bernama) -- Bidgely will hold its EmPOWER AI London conference from June 10 to 12 as part of its global event series focused on artificial intelligence (AI), electrification and customer engagement in the energy sector.
In a statement, the company said the London conference forms part of its broader EmPOWER AI tour spanning Toronto, New York and London, bringing together energy retailers and industry stakeholders to discuss issues including load flexibility, energy affordability and grid modernisation.
Bidgely chief executive officer, Abhay Gupta said the energy transition would require “bold action and intelligent data”, adding that the conference aims to help industry participants explore how AI can support grid modernisation and customer engagement.
Bidgely will also release a joint report with LCP Delta titled "Home Asset Identification", examining methods for identifying household energy assets such as heat pumps, electric vehicles (EVs) and solar photovoltaic (PV) systems.
According to the report, AI-driven data analytics can improve asset identification compared with statistical estimation methods or hardware-based monitoring approaches.
The conference will feature workshops focused on electrification, AI-enabled customer service operations, demand flexibility and energy affordability, including case studies on targeted EV programmes, call centre optimisation and pricing strategies for high-energy-use customers.
Bidgely said attendees will also preview new interactive voice response integrations with PolyAI, Genesys and NICE aimed at improving automated customer support for energy-related enquiries.
-- BERNAMA