Mavenir, O2 Trial Technology To Improve Calls For People With Hearing Loss

KUALA LUMPUR, June 11 (Bernama) -- Mavenir has partnered with Virgin Media O2 on a proof-of-concept trial of network-based technology designed to improve phone call clarity for people with hearing loss, with nearly 90 per cent of participants reporting clearer calls.

According to Mavenir in a statement, the technology generates personalised hearing profiles through an automated hearing test and adjusts call audio in real time within O2's network, allowing users to make and receive calls on their existing devices without additional applications or hardware.

The company said the optimisation takes place within the mobile network rather than on a device, enabling users to continue using their existing phone numbers and handsets while benefiting from enhanced audio tailored to their hearing needs.

Mavenir Senior Vice President & General Manager, Cloud, AI & IMS Business Strategy, Brandon Larson said the trial demonstrated how core mobile networks could be used to develop new services and improve customer experiences.

Meanwhile, Virgin Media O2 Director of Core Networks, Jorge Ribeiro said the trial showed how network intelligence could be used to improve accessibility for people with hearing loss without requiring customers to change how they use their phones.

“We are encouraged by the early results from this proof-of-concept and are excited to explore how this type of technology could support more accessible services for our customers in future,” said Ribeiro.

Following the trial, participants reported clearer conversations, fewer misunderstandings, reduced listening effort and a more natural calling experience, demonstrating the potential of network-based technology to improve accessibility for people with hearing loss.

-- BERNAMA