There are 66 news based on search keyword " customer experience"

eClerx Broadens Global Reach With Delivery Centre In Peru

KUALA LUMPUR, April 28 (Bernama) -- Global provider of productised services, eClerx Services Ltd, has announced the opening of a new delivery centre in Lima, Peru, as part of its strategic expansion to enhance digital service capabilities for global clients.

Duck Creek Technologies Taps Sekou Andrews To Headline Formation '25

KUALA LUMPUR, April 28 (Bernama) -- Duck Creek Technologies, a global intelligent solutions provider for the property and casualty (P&C) and general insurance industry, has announced renowned spoken word poet and entrepreneur Sekou Andrews as the keynote speaker for its upcoming Formation ’25 conference.

IGB REIT 1Q Net Profit Rises To RM106.58 Mln

KUALA LUMPUR, April 23 (Bernama) -- IGB Real Estate Investment Trust (REIT) posted a higher net profit of RM106.58 million for the first quarter ended March 31, 2025 (1Q 2025) from RM99.61 million in 1Q 2024. 

Proton e.MAS 7 Most Popular EV For Three Consecutive Months

KUALA LUMPUR, April 8 (Bernama) – Malaysia's first electric vehicle (EV), the Proton e.MAS 7, has maintained its top position in the segment for three consecutive months, making it the best-selling EV model in Malaysia.

Prasarana Collaborates With Learning Edge To Strengthen Service Delivery, Operations

PETALING JAYA, March 26 (Bernama) -- Prasarana Malaysia Bhd has partnered with Corporate Learning Consultants Sdn Bhd (Learning Edge) in a strategic move to enhance service delivery and boost operational competitiveness ahead of Visit Malaysia Year 2026, backed by a RM1.3 million investment over one year.

KX Emerges As Standalone Software Company

KUALA LUMPUR, March 26 (Bernama) -- KX, the leader in high-performance analytical database, has emerged as an independent software company following the sale of First Derivative by its parent company FD Technologies in October 2024.

MDS Global Platform To Power PXC’s Digital Transformation

KUALA LUMPUR, March 26 (Bernama) -- MDS Global, a provider of Business Support Systems (BSS) for digital telcos, has announced a new strategic partnership with PlatformX Communications (PXC), the United Kingdom (UK)’s wholesale provider of connectivity, voice, cloud and security solutions.

Deepseek AI Model Seen As Credit Neutral For China’s Insurance Sector - AM Best 

KUALA LUMPUR, March 24 (Bernama) -- The adoption of the artificial intelligence (AI) model DeepSeek among mainland China’s insurance companies could help small to medium-sized insurers enhance their operational efficiency, according to global credit rating agency AM Best.

8x8 CPaaS API Customer Interactions Surge 43 Pct YoY With AI-powered Engagement

KUALA LUMPUR, March 19 (Bernama) -- Integrated CX platform provider, 8x8 Inc has announced that the strong desire for personalised, artificial intelligence (AI)-powered self-service engagement options and channels is driving increased customer interactions across 8x8 communications platform as a service (CPaaS) application programming interfaces (APIs).

Pos Malaysia Teams Up With Local Brands To Enhance Visibility, Delivery Efficiency This Hari Raya

By Abdul Hamid A Rahman

KUALA LUMPUR, March 16 (Bernama) -- Pos Malaysia Bhd is partnering leading local brands for this year’s Hari Raya campaign, Serba-Serbi Aidilfitri, to enhance brand visibility and boost awareness during the festive season.  

Meltwater, NICE Team Up To Revolutionise Customer Service Via AI-driven Social Media

KUALA LUMPUR, March 13 (Bernama) -- Meltwater, a global leader in media, social, and consumer intelligence, has partnered with NICE, an artificial intelligence (AI)-powered customer service platform, to introduce Meltwater’s insights to the Contact Centre as a Service (CCaaS) market for the first time.

Salesforce, Singapore Airlines To Enhance Customer Service With AI Solutions 

KUALA LUMPUR, March 12 (Bernama) -- Salesforce, the global leader in artificial intelligence (AI)-powered customer relationship management, has teamed up with Singapore Airlines (SIA) to enhance its customer case management system.