Boomi Platform Enhances Kalyra’s Client Care, Workforce Efficiency

KUALA LUMPUR, Dec 4 (Bernama) -- Boomi, a leader in intelligent integration and automation, announced that Kalyra has used the Boomi Enterprise Platform to enhance data-informed client care, launch new digital services, and fast-track workforce onboarding and productivity as part of its broader client experience-led transformation.

With over 130 years of operation, Kalyra, a prominent provider of aged care services in South Australia, has taken significant steps in its digital transformation to enhance client experience and streamline human resources by centralising data across previously disconnected systems.

In a statement, Boomi Chief Technology Officer, APJ, David Irecki said automating and integrating Kalyra’s core processes gives the organisation’s workforce the ability to focus more on delivering the compassionate, high-quality care its clients have come to rely on.

Meanwhile, Kalyra General Manager of Information and Digital Services, Nicole Fishers said accuracy in the digital systems is non-negotiable in providing quality care, as the company faced challenges with outdated and duplicate data, which slowed down care delivery.

“We turned to Boomi to break down our data silos, paving the way for a new era of digital support services,” she said.

By implementing Boomi’s integration platform as a service (iPaaS), Kalyra connected its core business systems through a hub-and-spoke model, including Elmo (human resources), AlayaCare (home care system), iCare (residential care system), CarePage (customer experience system), and My Kalyra (mobile app).

Through the integration, Kalyra launched the My Kalyra app, giving families real-time access to service updates, the ability to adjust care schedules, and full transparency in financial details. This digital transformation has led to better accuracy in client data, reducing inefficiencies for staff who now have instant access to all necessary information.

Boomi’s platform also improved Kalyra’s workforce management by streamlining onboarding processes, reducing errors, and speeding up staff hiring. Additionally, Kalyra’s enhanced data framework ensures better reporting and compliance with regulatory standards.

Looking ahead, Kalyra is gearing up to leverage even more of the Boomi Enterprise Platform’s capabilities to harness the growing potential of artificial intelligence and robotics in improving health services.

-- BERNAMA