MINA, May 24 (Bernama-SPA) -- Saudi Arabia's Haj and Umrah Ministry has released a set of operational and service indicators recorded between Dhu Al-Qadah 1 and Dhu Al-Hijjah 6, 1447 AH, as part of ongoing efforts to serve pilgrims and enhance the quality of services provided during the Haj season.
According to the Saudi Press Agency (SPA), the ministry stated that field teams carried out more than 80,000 inspection tours to monitor service readiness and ensure providers’ compliance with approved standards.
Services delivered through the “Nusuk” platform also exceeded 173,000, supporting pilgrims’ experiences and meeting their needs throughout their spiritual journey.
In the digital services sphere, Nusuk cards recorded more than 3.4 million scans across various checkpoints, facilitating pilgrim movement and enhancing the efficiency of service management.
Meanwhile, the unified call centre (1966) received more than 154,000 calls, providing around-the-clock support, guidance, and responses to pilgrims’ enquiries in multiple languages.
-- BERNAMA-SPA
