eClerx Broadens Global Reach With Delivery Centre In Peru

KUALA LUMPUR, April 28 (Bernama) -- Global provider of productised services, eClerx Services Ltd, has announced the opening of a new delivery centre in Lima, Peru, as part of its strategic expansion to enhance digital service capabilities for global clients.

The centre is set to support the growing demand for digital services, customer experience solutions, and technology support, leveraging automation and generative artificial intelligence.

Positioned to serve as a hub for agile operations, the Lima centre enhances eClerx’s global delivery model by tapping into a highly skilled and bilingual talent pool.

eClerx Chief Executive Officer, Kapil Jain in a statement, emphasised that following the company’s successful expansion into Manila, the Lima centre represents another important milestone in growing their global presence and supporting clients with scalable solutions and diverse talent.

Meanwhile, its Head of Customer Operations, Michael Hutchison said the centre enhances its capacity to deliver agile technology support and scalable solutions and will primarily serve clients in the United States nearshore market, Latin America, and the offshore market for Spain.

With more than 20 years of industry experience, eClerx has built a strong reputation for delivering scalable and innovative solutions to leading enterprises across financial services, communications, retail, media, manufacturing and high-technology sectors.

The company’s deep domain knowledge allows it to drive digital transformation and operational efficiency for clients worldwide.

Designed as a modern and collaborative space, the Lima delivery centre aims to attract top-tier professionals and promote innovation.

eClerx also plans to invest in the development of local talent through partnerships with universities and educational institutions, supporting the next generation of professionals in the region.

-- BERNAMA