There are 66 news based on search keyword " customer experience"

HCLTech, OpenAI Ink Strategic Partnership To Accelerate Enterprise AI Transformation 

KUALA LUMPUR, July 1 (Bernama) -- HCLTech has entered into a multi-year strategic collaboration with OpenAI to accelerate large-scale enterprise adoption of generative artificial intelligence (GenAI).

Survey Finds Consumers Warming To AI, Frustrated By Omnichannel Gaps

KUALA LUMPUR, June 25 (Bernama) -- A growing number of global consumers are ready to embrace artificial intelligence (AI) in customer experiences within healthcare, financial services and insurance sectors but continue to be frustrated by poor omnichannel services and outdated data collection processes, according to new research by Smart Communications.

Cloudera EVOLVE25 To Unite Global Leaders In AI, Data And Hybrid Cloud Innovation

KUALA LUMPUR, June 17 (Bernama) -- Cloudera, the hybrid platform provider for data, analytics and artificial intelligence (AI), will hold its annual EVOLVE25 conference series across four continents to highlight the role of unified hybrid data platforms in powering AI-driven innovation.

SIDEC Targeting 30 Companies To Participate In Retail-X 2025

KUALA LUMPUR, June 12 (Bernama) -- The Selangor Information Technology and Digital Economy Corporation (SIDEC) is targeting to attract 30 companies from five key sectors to participate in its Retail-X programme.

Meltwater, 8x8 Partner To Bring Social Intelligence To Contact Centres

KUALA LUMPUR, June 12 (Bernama) -- Meltwater, a global provider of media, social and consumer intelligence, has announced a partnership with 8x8 Inc under the 8x8 Technology Partner Ecosystem to improve social media-driven customer engagement and service operations.

New Tech Spend Fuels KPMC's Shift Towards Digital Hospital

By Mohd Noor Azeery Idris

KUALA LUMPUR, June 1 (Bernama) -- Kajang Plaza Medical Centre (KPMC), a local private healthcare provider, is actively investing in the latest medical technology (tech) as part of its digital transformation strategy to become a more patient-friendly hospital. 

OPPO Honours Frontline Staff At 2025 Smiling Angel Awards

KUALA LUMPUR, May 26 (Bernama) -- Global technology brand OPPO recently hosted the 2025 Smiling Angel Awards Ceremony in Shenzhen, recognising 163 outstanding employees from its customer service and retail teams.

Icertis, SAP Deepen Partnership With Contract Intelligence Extension

KUALA LUMPUR, May 23 (Bernama) -- Icertis, a global leader in artificial intelligence (AI)-powered contract intelligence, has announced a significant expansion of its collaboration with SAP by launching SAP Ariba Contract Intelligence by Icertis as a certified SAP Solution Extension.

Tyler Jones Joins Duck Creek Technologies As Chief Marketing Officer

KUALA LUMPUR, May 20 (Bernama) -- Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has appointed Tyler Jones as Chief Marketing Officer (CMO).

Airbus Sees Potential Demand For A220 From Local Operators

PUTRAJAYA, May 19 (Bernama) -- European aircraft manufacturer Airbus sees significant potential for the A220 in Malaysia, as it describes the plane as the perfect feeder aircraft on regional services.

Ar-Rahnu Express Opens Kota Bharu Branch

KOTA BHARU, May 7 (Bernama) -- Ar-Rahnu Express, a shariah-compliant pawnshop brand under homegrown jeweller Habib Group, has launched its newest 10th branch at Mydin Tunjong here today. 

Expereo-Sponsored Survey: AI Rollout Stalled By Boardroom Overreach

KUALA LUMPUR, April 29 (Bernama) -- A third of global technology leaders believe their board have unrealistic expectations or demands on how new technologies like artificial intelligence (AI) will impact business performance—posing a serious hurdle to AI implementation globally.