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There are 9 news based on search keyword " contact centre"

BNMLINK Receives 222 MHIT Complaints In 2025, With 96 Pct Resolved -- MoF

KUALA LUMPUR, Jan 22 (Bernama) -- A total of 222 complaints regarding medical and health insurance/takaful (MHIT) products from the public were received by Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) throughout 2025, according to the Ministry of Finance (MOF). 

CIMB Extends Payment Relief To Customers Affected By Sabah Floods

KUALA LUMPUR, Sept 19 (Bernama) -- CIMB Bank Bhd and CIMB Islamic Bank Bhd have reiterated that the CIMB flood relief assistance plan remains available to support customers affected by the recent floods in Sabah.

Banks Offer To Defer Instalments For Sabah Flood, Landslide Victims

KUALA LUMPUR, Sept 18 (Bernama) -- Bank Rakyat is offering to defer instalments for six months for individual and business customers affected by the recent floods and landslides in several districts in Sabah.

AmBank To Lower Standardised Base, Lending Rates, Effective July 14

KUALA LUMPUR, July 11 (Bernama) -- AMMB Holdings Bhd (AmBank) will lower its Standardised Base Rate (SBR), Base Lending Rate/Base Financing Rate (BLR/BFR) and Base Rate (BR) effective July 14, 2025. 

Meltwater, 8x8 Partner To Bring Social Intelligence To Contact Centres

KUALA LUMPUR, June 12 (Bernama) -- Meltwater, a global provider of media, social and consumer intelligence, has announced a partnership with 8x8 Inc under the 8x8 Technology Partner Ecosystem to improve social media-driven customer engagement and service operations.

Meltwater, NICE Team Up To Revolutionise Customer Service Via AI-driven Social Media

KUALA LUMPUR, March 13 (Bernama) -- Meltwater, a global leader in media, social, and consumer intelligence, has partnered with NICE, an artificial intelligence (AI)-powered customer service platform, to introduce Meltwater’s insights to the Contact Centre as a Service (CCaaS) market for the first time.

EPF: Temporary Closure Of Bintulu Office Due To Floods

KUALA LUMPUR, Jan 30 (Bernama) -- The Employees Provident Fund (EPF) is temporarily closing its Bintulu office starting today until further notice following power shutdown in the building as a safety precaution due to rising floodwaters in the area.

Takaful Ikhlas Launches GO Serve For Seamless Takaful Management

KUALA LUMPUR, Jan 16 (Bernama) -- MNRB Holdings Bhd's wholly owned subsidiary, Takaful Ikhlas General Bhd (Takaful Ikhlas) has launched GO Serve, an innovative integrated self-service customer portal to provide its customers with seamless and immediate access to view and manage their takaful certificates.

Digital Economy To Meet Or Exceed Projected 25.5 Pct Contribution To GDP By End-2025 - Gobind

KUALA LUMPUR, Sept 27 (Bernama) -- As Malaysia continues to attract investors, Digital Minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5 per cent contribution to Malaysia’s gross domestic product (GDP) by the end of 2025.