Labuan PERKESO Takes Compassionate Outreach To Bereaved Family’s Doorstep

LABUAN, May 16 (Bernama) -- The Labuan Social Security Organisation (PERKESO) has adopted a compassionate, face-to-face approach in reaching out to bereaved families, ensuring they receive guidance, comfort, and social protection support without having to endure the process alone.

Its office manager, Sylvester Candy Anak Pai said the organisation would not wait for the families of contributors to come to its office for help, especially when they were still coping with the loss of their loved ones.

“We want to meet them personally, engage with them and understand their situation. This friendly approach allows us to explain the benefits available to them while showing that PERKESO is present during their difficult moments,” he said to Bernama today.

He said this after leading a welfare visit to the home of the late Arman Ishak in Kampung Batu Arang here. 

Arman died on April 13 due to unknown causes, leaving behind his wife, Kurniah Ambo Dalli, and their 16-year-old son, Muhammad Quzhairie Arman.

Sylvester said the visit was part of the Labuan PERKESO’s continuing effort to ensure that contributors’ dependents were not left behind after the death of a family breadwinner.

“This is not merely about processing benefits … it is also about being there for the families, listening to them and guiding them through the assistance available under PERKESO,” he said.

During the visit, Labuan PERKESO presented a Kotak Prihatin to the family as a gesture of concern and solidarity.

Kurniah and her son will also receive a monthly survivors’ pension under PERKESO, providing them with continued financial support following the loss of the family’s breadwinner.

The Labuan PERKESO delegation also briefed the family on the benefits and assistance they were entitled to, as part of the organisation’s role in safeguarding the welfare of contributors’ dependents.

Also present were Labuan PERKESO synergy executive Mohd Shaufie Iman Elyias Samijoh, disability management assistant officer Mohd Hirzi Mohd Tahir, senior executive officer Roslimeh @ Baby Rosli, operations assistant Ardy Buhain Jeffridin and clerk Wan Farulnaim Wan Mohd Faizul.

The visit reflected Labuan PERKESO’s commitment to extending social protection with a human touch, combining statutory assistance with empathy, engagement and moral support for families facing moments of grief.

--BERNAMA