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KUALA LUMPUR, Jan 13 -- TMC Life Sciences Bhd intends to strengthen the healthcare technology in its flagship hospital, Thomson Hospital Kota Damansara (THKD), in order to provide better experience for its customers.
TMC Life Sciences group chief executive officer (CEO) and THKD CEO Wan Nadiah Wan Mohd Abdullah Yaakob said the company is looking at implementing a customer relationship management (CRM) system in the near future.
“We are transitioning not just to electronic medical record but looking at implementing CRM systems.
“(We're) looking at queue management, which is essentially the flow and efficiency system and a lot of other systems to see how we can use technology to provide more efficiency and also give better patient experience,” she said during a virtual conversation with MIDF Group managing director Datuk Charon Mokhzani today.
TMC Life Sciences has also planned to introduce new services at the flagship hospital to provide large tertiary care to customers, she said.
“The trend now is diverging. You either need hyper specialist care such as cancer or it's moving towards outpatient, day surgery, and home monitoring.
“This way you can manage the sustainability of the cost of medical inflation," she added.
Wan Nadiah said the hospital has 200 beds currently and it will be adding another 400 beds this month to fit the capacity of the hospital.
Meanwhile, commenting on the healthcare system in Malaysia, she said that there is a lot of room for reform, especially on subsidies and regulation.
"Looking at the changes that are happening in medicine and how the regulators can keep up, it's not just the Ministry of Health (MoH) as it involves a lot of different ministries.
"For example, during the COVID-19 pandemic, we had people being admitted, children being left at home because both parents either passed away or were admitted... who's going to take care of these COVID-19 positive children.
"Hospital is not a daycare. So, there is all these kind of conversations that were happening and it's just driven home to the point that health should be a whole-of-government and society agenda, and not just the MoH, and looking at things like Telehealth Act as it has not been gazetted yet," she said.
Wan Nadiah noted that a lot of teleconsultation and telehealth services that were done during the pandemic were by an exemption under the Emergency Ordinance.
"(And) this is something that we need to look into because things are moving on, and for the Nurses Act, the Medical Act, have we reformed and revised them to keep up with all the changes that are happening in society because the changes are happening anyway,” she added.
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