02/10/2023 03:16 PM

KUALA LUMPUR, Oct 2 (Bernama) -- TDCX, a digital customer experience (CX) solutions provider for technology and blue-chip companies, has continued its growth trajectory with the addition of two new clients in Europe.

According to a statement, the new clients are both from the healthcare technology (healthtech) sector, a vertical that TDCX is making inroads into.

Its Founder and Chief Executive Officer, Laurent Junique said Europe is a strategically important market for the company as it not only has the right conditions for an outsourcing location but also several tailwinds, which includes the growth in sectors such as healthtech, gaming and e-commerce.

“Over the last few years, we have built up our capabilities in Europe. We are seeing results from our investments into the region, as we gain recognition from local clients and make headway into new verticals,” he said.

Meanwhile, its Executive Vice President, EMEA, Sophie Chelmick said: "We are proud to be supporting two global brands in driving exceptional CX in Europe. These client wins are a testament to TDCX’s strengths in providing effective outsourced CX services and our ability to leverage our expertise across the Group to develop tailored solutions for clients in different locations.

For one client, TDCX will be providing customer support to individuals with specific medical needs and for the other, helping medical practitioners understand how to use sophisticated medical devices.

The company will also be supporting both clients in customer feedback management, process improvement, and training and development.

In just 12 weeks, it will put together a team of skilled multilingual CX professionals and train them to serve customers across four European countries, namely the United Kingdom, France, Norway and Denmark.

In the first half of this year, TDCX has already seen an 85 per cent year-on-year increase in revenue from Europe.

The company has also hired local talent who are skilled in the areas of digital advertising and e-commerce building up the team to a more than 400 strong group of diverse individuals. Meantime, to support its expanding operations, TDCX plans to grow its workforce in Spain by tapping the diverse talent pool in Europe.


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