VONAGE NAMED LEADER AGAIN IN GARTNER MAGIC QUADRANT FOR CPAAS 

KUALA LUMPUR, June 28 (Bernama) -- Vonage, a global leader in cloud communications has again been recognised as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for Ability to Execute and Completeness of Vision.

For the second consecutive year, Vonage is positioned furthest to the right on the Completeness of Vision axis in the Leaders Quadrant, according to a statement.

A Gartner Magic Quadrant report is a culmination of research in a specific market, giving a wide-angle view of the relative positions of the market’s competitors.

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“We believe this recognition is a testament to our commitment to innovation, customer focus, and our ability to help enterprises to reimagine their business, improve customer experiences and create new value-added services,” said Vonage Chief Executive Officer and Head of Business Area Global Communications Platform for Ericsson, Niklas Heuveldop.

Vonage’s CPaaS offers application programming interface (API) building blocks to embed programmable capabilities into workflows and applications such as voice, video, messaging, and verification to help improve customer experience, business productivity and enhance customer engagement.

Communications API solutions such as Vonage AI Acceleration Suite and Vonage AI Studio simplify this process for developers and enterprises by providing an integrated offering of no-code/low-code tools to speed development of new artificial intelligence (AI)-powered capabilities.

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Vonage remains one of only two vendors recognised in all three Magic Quadrant reports namely CPaaS, Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) in the cloud communications space.

A wholly-owned subsidiary of Ericsson and headquartered in New Jersey with offices throughout the United States, Europe as well as Asia, Vonage helps businesses accelerate their digital transformation.

-- BERNAMA