Duck Creek Technologies' Game-Changing Solution Eliminates Concept of an Upgrade

KUALA LUMPUR, Aug 6 (Bernama) -- Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, announced the general availability of Policy with Active Delivery.

Policy with Active Delivery is a revolutionary solution that eliminates the need for upgrades and enables P&C insurers to deliver insurance products at scale in an era of rapid customer-centric innovation and growth.

Duck Creek Technologies Chief Product & Technology Officer, Jess Keeney said with Active Delivery, insurers can free their information technology resources to focus on innovation rather than maintenance and respond to the evolving needs of their customers and agents with speed and agility.

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“Policy with Active Delivery is the ultimate expression of our vision to simplify insurance technology and empower our customers to achieve their business goals," she said in a statement.

Policy with Active Delivery is a cloud-native solution that leverages the power, scalability, and security of the Azure cloud to provide bi-weekly product updates that are applied automatically, assuring there are no disruptions to an insurer's operations while eliminating the need for additional, costly resources to manage massive upgrades.

All updates are "feature flagged", allowing insurers to choose when to activate them, ensuring zero impact on their production environment.

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This solution also offers low-code configuration tools, an integrated development environment for insurance products, and pre-built content for various lines of business, allowing insurers to go to market faster, increase operational efficiencies, and improve customer satisfaction.

To drive operational efficiencies, Policy with Active Delivery automates manual processes by leveraging low-code configuration tools for agile updates and enhanced speed to market for new products, which translate into reduced expense ratios, improved core operational performance, and enhanced scalability to handle higher volumes seamlessly.

The platform supports omnichannel access, catering to the self-service expectations of customers, agents, and brokers alike, as well as enhances underwriting performance by implementing rules-based processing and dynamic workflows, ensuring consistent and optimised outcomes.

-- BERNAMA