Touch 'n Go Unveils Its Next-Generation Open Payment Mobility Ecosystem

KUALA LUMPUR, Nov 4 (Bernama) -- Touch ’n Go Sdn Bhd (Touch ’n Go) today unveiled its next-generation open payment mobility ecosystem, highlighting a range of home-grown innovations in Radio Frequency Identification (RFID), Smart Lane Fast Flow (SLFF) and Multi-Lane Fast Flow (MLFF) systems aimed at transforming Malaysia’s tolling and mobility landscape.

Chief Executive Officer Praba Sangarajoo said the innovations showcased reflect Touch ’n Go’s commitment to advancing the nation’s mobility infrastructure through home-grown technology and local innovation.

“Touch 'n Go is Malaysia's pioneering fintech and mobility company and will celebrate its 30th anniversary in 2026. Over the decades, we have continued to evolve and deliver new solutions that make travel easier for Malaysians, by Malaysians, powered by homegrown technology and local innovation.

“With more than 24 million verified users who trust our platform, we have raised the standards of simplicity, security and user experience in mobility. Our focus is clear — to build products for Malaysians, by Malaysians, and to create a smarter, more connected future for everyone,” he said in a statement today.

Meanwhile, at the Malaysian Road Maintenance Convention (MRMC) 2025 and MY-ASEAN Roads & Traffic Tech Expo (My-ARTTE) 2025, Touch ’n Go Future Mobility showcased its innovations at the Malaysia International Trade and Exhibition Centre (MITEC) yesterday.

During the showcase, Touch ’n Go received a walkabout visit from Works Minister Datuk Seri Alexander Nanta Linggi, who was briefed on the company’s latest open payment and tolling innovations.

The company’s presentation underscored Malaysia’s readiness to adopt smart, barrier-free tolling technologies that are accurate, scalable and enforcement-ready, reflecting Touch ’n Go’s growing capacity to support seamless and connected mobility solutions nationwide.

Central to the showcase was Titan Flow, Touch ’n Go’s fully integrated end-to-end MLFF platform developed entirely by Malaysian engineers. The system combines RFID as the core detection technology with Automatic Number Plate Recognition (ANPR) and 3D LiDAR, enhanced by artificial intelligence (AI) for real-time vehicle classification and enforcement accuracy.

According to Touch ’n Go, Titan Flow enables more precise vehicle identification and automated toll classification, ensuring toll fairness and operational reliability even under heavy traffic or adverse weather conditions. The AI-enhanced system also lays the groundwork for future features such as dynamic toll pricing, which can adjust rates based on traffic conditions or vehicle categories.

In addition, Touch ’n Go’s SLFF and MLFF capabilities represent a significant leap towards fully open payment mobility — allowing toll transactions to be processed seamlessly without physical barriers, while ensuring accurate billing and enforcement.

The company also showcased SOS Balance, or “Gerak Dulu, Nanti Roger!”, a feature that allows motorists with insufficient eWallet balance to pass through tolls smoothly and reload within 24 hours. Since its introduction, the feature has benefited more than 14 million motorists and facilitated over RM42 million in toll payments across participating highways.

Beyond highways, Touch ’n Go’s open payment ecosystem now spans parking, public transport and corporate fleet management. Its Parking Ecosystem integrates cashless and ticketless License Plate Recognition (LPR) parking, while the Digital Transit Pass, developed in collaboration with Prasarana Malaysia Berhad, allows unlimited rides across Rapid KL’s rail and bus networks.

The company’s Fleet Solutions platform also enables real-time monitoring of toll transactions for businesses, providing greater visibility and operational efficiency.

As a wholly owned subsidiary of CIMB Group, Touch ’n Go said it remains committed to investing in advanced technologies that enhance Malaysia’s transition toward a more open, connected and future-ready mobility environment.

-- BERNAMA