PUTRAJAYA, July 19 (Bernama) -- The disruption to the autogate system for foreign visitors at the country’s main entry points since yesterday is due to data integration issues, which slowed the cross-checking process in the MyIMMS system.
The Malaysian Border Control Agency (AKPS) said the autogate system used by foreign visitors was currently non-operational.
According to a statement today, the disruption had led to congestion and long queues at several major locations, including Kuala Lumpur International Airport (KLIA) Terminal 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor.
“AKPS wishes to stress that the autogate system for Malaysian passport holders is unaffected and continues to function as usual,” the statement read.
AKPS said immediate steps had been taken together with the Immigration Department of Malaysia (JIM) to identify the root cause of the issue and to find a solution as quickly as possible.
“All manual counters have been fully activated and additional personnel have been deployed to manage the flow of visitors and control queues to the best capacity,” the statement added.
AKPS said it was actively working to restore the system and ease the flow of movement at all entry points into the country.
-- BERNAMA
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