KUALA LUMPUR, Aug 7 (Bernama) -- All e-hailing service operators have been reminded to comply with e-hailing licensing and special conditions, and to ensure that their booking distribution system is fair and just to all drivers.
The Land Public Transport Agency (APAD) said that they have taken note of the recent issue highlighting alleged language-based discrimination in the booking distribution system of an e-hailing app as well as claims that it resulted in an unfair and unjust distribution to drivers, adding that it viewed the matter seriously.
“APAD would like to stress that all e-hailing services are required to comply with licensing conditions as well as special conditions under Article 9, Service Level Requirements (SLR) Intermediation Business License (LPP) Special Conditions (Part III – Operation) of e-hailing vehicles, stipulating that licence holders must ensure that the booking distribution system is fair and just to drivers,” it said in a statement today.
Any violation of the terms was an offence punishable under Section 12A(9) of the Land Public Transport Act 2010, which stipulates a fine of no less than RM1,000 and no more than RM200,000 or jail for no more than two years or both, if found guilty.
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