Allianz Malaysia Forum Calls For Enhanced Safety Measures For P-Hailing Workers

KUALA LUMPUR, July 22 (Bernama) -- Allianz Malaysia Berhad today hosted a media forum to address the challenges faced by p-hailing workers and explore ways to further improve their safety.

Allianz Malaysia chief executive officer Sean Wang said the initiative was taken because the contributions, sacrifices, and safety of this group have not received sufficient attention from various stakeholders.

“That is why Allianz Malaysia is committed to forging strategic collaborations with the Malaysian Institute of Road Safety Research (MIROS) and major p-hailing platforms to address the challenges faced by p-hailing workers.

“Last year, according to the national road fatality index, motorcyclists accounted for 67.5 per cent of deaths. It’s time we took additional steps to change these statistics,” he said in his speech at the 2025 Allianz Malaysia Forum here.

The forum was also attended by MIROS Human Factors and Road User Behavioural Centre (HUB) director Azhar Hamzah, Foodpanda Malaysia’s operations director Shubham Saran, Grab Malaysia’s country operations and mobility director Rashid Shukor, and Lalamove Malaysia’s public affairs manager Abhishek Menon.

Wang said Allianz Malaysia is not only committed to providing insurance solutions but is also actively contributing to the community’s well-being beyond profit.

He said two training programmes have been organised in collaboration with the Road Safety Marshal Club to provide exposure, enhance skills and knowledge to improve the safety of p-hailing workers.

“The first programme focused on rider safety and survival during road emergencies, conducted in collaboration with p-hailing companies. The second was tailored for public and private university students to foster a culture of safety awareness among the younger generation,” he said.

Meanwhile, Azhar said that out of 600,000 road accidents recorded last year, 70,000 involved motorcyclists, with over 4,000 fatalities.

“Tackling this issue requires joint effort from all parties. Safety education must start early, such as encouraging helmet and seatbelt use to instil a culture of safety from a young age,” he said.

At the forum, Shubham and Rashid echoed similar sentiments, stating that the efforts and sacrifices of p-hailing workers, especially working through harsh weather, were often underappreciated by the public.

“Safety must always come first. Everyone has a role to play. We shouldn’t pressure riders, especially during bad weather, because safety is a shared responsibility in this connected ecosystem,” said Shubham.

“Ensuring safety is a shared responsibility, and it starts with empathy. Riders are human beings doing their best to deliver food safely. We always remind our riders that safety comes first and never take unnecessary risks just to complete a delivery,” Rashid added.

Meanwhile, Abhishek emphasised the need to cultivate public empathy towards the challenges faced by p-hailing workers.

“It starts with customer education, letting them know that delays are not always the rider’s fault. We have already seen customers showing appreciation during bad weather, so the empathy is there. We just need to nurture it,” he said.

-- BERNAMA