PUTRAJAYA, April 20 (Bernama) -- The Transport Ministry (MOT) is focusing on improving standard operating procedures (SOPs) following the baggage handling system (BHS) failure at Kuala Lumpur International Airport (KLIA) Terminal 1 on Saturday.
Secretary-general Datuk Seri Jana Santhiran Muniayan said the matter was among the main issues discussed in a special meeting he chaired this morning, following instructions from Transport Minister Anthony Loke.
“The ministry takes this incident very seriously, as it caused baggage delays of up to four hours for passengers. Although the system was restored on the same night, the matter does not end without comprehensive and effective follow-up action.
“The meeting focused on improving SOPs, particularly in terms of response time, communication with passengers, and contingency planning to strengthen preparedness for any disruption,” he said in a Facebook post today.
He said the incident provides an opportunity for all parties, including MOT, to carry out a comprehensive review and strengthen existing weaknesses.
“Our priority is to ensure more efficient, responsive and reliable service delivery in order to maintain public confidence,” he said.
The meeting was also attended by senior management from the ministry, Malaysia Airports Holdings Berhad (MAHB), the Civil Aviation Authority of Malaysia (CAAM), the MOT Aviation Division, as well as representatives from airlines and ground handlers.
-- BERNAMA
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