Fallen Tree: KTMB Restores ETS Operations On Sungkai-Slim River Route Using Single Track

KUALA LUMPUR, Dec 23 (Bernama) -- The Electric Train Service (ETS) on the Sungkai–Slim River route, which was disrupted due to a fallen tree incident yesterday, has resumed normal operations using a single track starting at 6.32 am today, according to Keretapi Tanah Melayu Berhad (KTMB).

In a statement, KTMB said there were still residual delays affecting ETS services due to the implementation of single-track operations along the affected route.

According to the statement, repair works on the electrification system at the incident location are currently being actively carried out by KTMB’s technical team to ensure full train operations can be safely and promptly restored.

“KTMB also apologises for any inconvenience experienced and appreciates the patience and cooperation of passengers throughout the disruption period.

“ETS passengers who choose not to continue their journey due to delays exceeding two hours are eligible for a full fare refund at ticket counters within seven days from the date of travel, subject to existing terms and conditions,” the statement said.

At the same time, passengers who experience travel delays of up to or exceeding four hours and who have purchased the Premium Takaful Plan may submit claims by contacting Etiqa Claim Assist or via email at support@goinsure.com.my.

Earlier, KTMB had provided 12 buses to transfer passengers to Slim River Station for northbound journeys or Sungkai Station for southbound journeys before continuing their travel to destinations using the train service.

-- BERNAMA